Returns & Exchanges
Returns will be accepted within 3 days from the delivery date with a restocking fee of 5% provided that the goods are not altered.
Returned items may not be altered in any way. For Mequeda Chatsoni that includes:
NO cutting of the lace front
Inclusion of ALL tags originally affixed to the piece
Returned in its original, unused, perfect and sellable condition
Returned in its original packaging and Mequeda Chatsoni box
Mequeda Chatsoni shall be the sole arbitrator to determine if the piece has been altered in any way from its original condition and if it’s returnable.
Mequeda Chatsoni will not assume responsibility for reimbursement in the event the package is lost, stolen damaged or mishandled.
If the conditions are met, Mequeda Chatsoni will refund you the full amount of the returned item minus the 5% restocking fee. Refund may take 5-7 business days from day of receipt.
Exchanges can be accepted within 3 days from delivery date and accepted for full value.
To process an exchange, you must speak with a customer care representative so we may best assist you in selected the best Mequeda Chatsoni piece for exchange. Please email firstname.lastname@example.org for assistance.